Active listening does not just occur when someone is being listened to when they are speaking. Active listening can be seen according to Jahromi, Tabatabaee, Abdar and Rajabi (2016) as a range of factors. However, it does in fact involve listening to the content that is spoken by the individual it is also evident that non- verbal communication is just as important when it comes to active listening. Appropriate eye contact, body posture, facial expressions, reflecting as to what the individual is saying and clarifying can be seen according to Weger, Castlebell, Minei, Robinson and Routledge (2014) as key indicators to build trust and a positive relationship with the client. When applying this to my own practice as a therapeutic recreations officer, active listening is a key and brutal component in a positive outcome for the patients. Building rapport with the clients would be beneficial for myself in understanding fully what the client needs are, whilst ensuring they are more committed to partake in my programs. Active listening will also show my client that I respect them by building trust which will lead to positive goal settings and allow them to participate more.
Communication in health ePortfolio 